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Shipping & Returns


We offer free shipping in Canada for most orders. For orders going to the Yukon & Northwest Territories please email customer service for a quote. All orders are processed the day they are received and all orders processed by 12:00 EST will be shipped out that day. Standard orders are shipped by UPS, Purolator, Canpar, or Canada Post. Freight order are shipped by Day & Ross or Western Canada Express. Orders are shipped from Toronto, Ottawa and Calgary. Orders will be delivered within 1-5 business days. Some exceptions apply to the more remote areas of Canada.


If you are not completely satisfied with your order for any reason we offer 100% free returns & exchanges within 30 days of receiving your order. Simply send an email to customer service and we will take care of everything at our expense. Shopping at Thermal Paper Canada will always be an enjoyable and hassle free experience.